Guided Pathways for Confluence
The easy way to build decision trees in Confluence.
✔︎ Organise pages into branching guides
✔︎ Make content easier to find and navigate
✔︎ Create tailored user guides, scripts, and more
Tailor experiences to every single user.
No two users (or their needs) are the same. Guided Pathways makes it easy to include branching choices in your Confluence guides, meaning every user can follow the journey that’s right for them.
Say goodbye to confusing Confluence navigation.
Guided Pathways lets you break down Confluence pages into a set of easy-to-follow steps. It’s more engaging and easier for users to follow to a resolution.
Create and manage guides effortlessly.
Guided Pathways’ no-code guide creator lets anyone create user journeys from their Confluence content. It’s never been easier to create complex user journeys in Confluence.
Key features
Total guide management
Manage your guides and user journeys in one place. From the Guides Hub, you can check the status of your guides at a glance and publish, edit, and delete guides with ease.
Embed existing pages
Organise guides and link different Confluence pages together. Embed existing pages in guides - no need to waste time on duplicate content.
Interactive decision trees
Link content together to create branching guides that direct users to varied outcomes. Make guides as simple or as complex as you like, without compromising usability.
How teams use Guided Pathways
There's no limit to how Guided Pathways can boost productivity, reduce wasted time, and improve user satisfaction. Here are a few examples to inspire you.
Empower HR managers and cultivate happier employees.
Guided Pathways creates a smooth and engaging experience for new hires and seasoned employees alike.
- Onboarding documents: Create interactive, tailored onboarding paths that break down overwhelming information into relevant, bite-sized steps.
- Self-service HR portal: Guide team members through HR documentation with ease, reducing the number of queries and keeping employees well-informed.
Customer Support
Easy troubleshooting for your support agents and customers.
Guided Pathways helps you solve issues faster, create happier customers, and empower every member of your team.
- Call centre scripts: Build personalised, dynamic scripts that consider every customer’s needs, helping agents get to the bottom of every issue or concern.
- Self-service guides: Create interactive troubleshooting guides and walkthroughs for your Confluence knowledge base, guiding customers through steps at their own pace.
Sales
Help your team close more sales than ever.
Guided Pathways transforms sales scripts into smooth and effortless customer interactions.
- Lead qualification: Creating branching scenarios to help sales reps ask the right questions to qualify leads and identify viable customers.
- Objection handling: Build seamless scripts designed to help your salespeople handle - and counter - any objections that come their way.
IT
Equip teams to handle every incident and event.
Guided Pathways helps IT teams consistently and swiftly respond to whatever challenge comes their way.
- ITSM Runbooks: Turn pages of protocols into easy-to-follow steps, helping IT teams efficiently maintain systems, resolve issues faster, and reduce system downtime.
- Incident Reports: Streamline triage with interactive, structured questions and responses tailored to the evolving context of every incident.
Empower HR managers and cultivate happier employees.
Guided Pathways creates a smooth and engaging experience for new hires and seasoned employees alike.
- Onboarding documents: Create interactive, tailored onboarding paths that break down overwhelming information into relevant, bite-sized steps.
- Self-service HR portal: Guide team members through HR documentation with ease, reducing the number of queries and keeping employees well-informed.
Easy troubleshooting for your support agents and customers.
Guided Pathways helps you solve issues faster, create happier customers, and empower every member of your team.
- Call centre scripts: Build personalised, dynamic scripts that consider every customer’s needs, helping agents get to the bottom of every issue or concern.
- Self-service guides: Create interactive troubleshooting guides and walkthroughs for your Confluence knowledge base, guiding customers through steps at their own pace.
Help your team close more sales than ever.
Guided Pathways transforms sales scripts into smooth and effortless customer interactions.
- Lead qualification: Creating branching scenarios to help sales reps ask the right questions to qualify leads and identify viable customers.
- Objection handling: Build seamless scripts designed to help your salespeople handle - and counter - any objections that come their way.
Equip teams to handle every incident and event.
Guided Pathways helps IT teams consistently and swiftly respond to whatever challenge comes their way.
- ITSM Runbooks: Turn pages of protocols into easy-to-follow steps, helping IT teams efficiently maintain systems, resolve issues faster, and reduce system downtime.
- Incident Reports: Streamline triage with interactive, structured questions and responses tailored to the evolving context of every incident.
Reviews
( 5 )
It's a neat tool for efficiently managing and navigating through confluence content.
Ross Buckley on 05.03.2024
The concept here is great. It's a bridge between mountains of content and a guided route through it which for our firm is something that is missing. Surfacing of content has always been a challenge and this gives us the structure to do so. Appreciate it's in a beta and as a result still a little rough around the edges, but that said, it works admirably and we'll be considering how we can deploy it to gain value.
Steve Dalgleish on 28.02.2024
cellent app concept, I see lots of potential for this beta for different use cases. It does take a bit of time to understand, but once you do, it adds a whole new layer to Confluence. After playing with the app for a few days, I've shared with the team some feedback like increasing step number or a guide preview of all the steps.
Really looking forward seeing what this app becomes. In-app support is also good (and fast)
Juan Diego Vázquez on 20.02.2024
It's a game changer for us, it makes it easy to organize content into structured guides. We are looking to use it to optimize our onboarding process for new hires.
We had a few questions about how to use some of the features and the support team has been awesome from the start!
They provided us with a guide that made it really easy to start creating guides.
Vlad Busuioc on 15.02.2024
Try Guided Pathways for free
Start building guides that can handle every outcome. Get a 30-day free trial of Guided Pathways today.
Pricing
The intervals shown below aren't exhaustive and are just a guideline of how Guided Pathways scales for different teams.
To get an accurate price, please visit the Atlassian Marketplace.
Monthly
Yearly
Cloud
| Team size | Price |
|---|---|
| 10 | Free |
| 25 | USD 0.70 per user |
| 100 | USD 0.70 per user |
| 250 | USD 0.60 per user |
| 1000 | USD 0.30 per user |
| 2500 | USD 0.20 per user |
| 5000 | USD 0.15 per user |
| 10000 | USD 0.10 per user |
| 15000 | USD 0.08 per user |
| 20000 | USD 0.07 per user |
| 25000 | USD 0.06 per user |
| 30000 | USD 0.05 per user |
| 35000 | USD 0.04 per user |
Frequently Asked Questions (FAQs)
Is Guided Pathways for Confluence available for Confluence Data Center?
We've created Guided Pathways for Confluence specifically for Confluence Cloud. We aren't currently planning to bring the app to Confluence DC, but please register your interest on our feedback board.
How do I request a feature?
We'd love to hear your ideas for improving Guided Pathways for Confluence. Contact our Support Team to share your thoughts, or request a feature using our feedback board.
Resources
How to create a step-by-step guide: examples and tips
Want to create a step-by-step guide? Follow these steps to build clear, easy-to-follow pathways for any process.
Read more
Confluence page trees: the ultimate guide
Confluence page trees help you organise your content, but they can also get messy. Here's how to use them - and a solution to complicated page navigation.
Read more
How to create a Confluence ITSM runbook: 4-step guide
Boost the effectiveness of your ITSM team! Set up multi-step ITSM runbooks in Confluence with our handy guide.
Read more
Two ways to link pages in Confluence Cloud
There are plenty of reasons to connect your Confluence pages.
Discover why to link them, and how to do it, with our handy guide.
Read more
How to create sales centre scripts with Confluence Cloud
Deliver a consistent brand message and close more deals. Discover how to create sales centre scripts using Confluence - in just a few steps.
Read more
How to create interactive user guides in Confluence Cloud
Flexible, engaging, and easy to follow, here’s how to create your own interactive user guides in Confluence Cloud.
Read more