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Confluence Knowledge Base Template
Make your Confluence knowledge base a space of beauty, with dynamic elements to make everyone stare! Our customisable templates make it easy.
Want to use our Knowledge Base Template? Simply install Mosaic: Content Formatting Macros & Templates and choose it from the Confluence templates library.
Once you've installed Mosaic, follow these steps:
- Create a new page or live doc in Confluence, then click All templates from the bottom menu.
- Click on the templates search bar and type ‘Mosaic’.
- Select the ‘Knowledge Base’ template to get started, or hover over it for a preview.
You can also view and use all the templates from the Mosaic app homepage. Just click Apps > Mosaic, scroll down to the templates section, and choose a template.
What is a knowledge base?
A knowledge base is a central space for all your information and documentation, ready for teams to access. You can include anything from how-to guides, FAQs, HR policies, and help articles to training guides.
A knowledge base is a great way to organise information about your company's products and services, departments, and topics, letting teams discover and share knowledge quickly and easily.
Want to learn more? Check out these articles:
Why does your company need a knowledge base?
Did you know that employees have been reported to spend up to two hours a day hunting for information? With a knowledge base, that time is recouped almost instantly. The knowledge base acts as a single source of truth for all company documentation, allowing employees to find and share information.
It can be hard to track which documents are the latest, and working across formats can be a headache. A knowledge base not only keeps track of everything but also organises it in a logical fashion. Categories and labels keep information tidy and accessible.
Your teams might know where to find information, but it could be the wrong format for them to enjoy reading. Yes, really, a knowledge base, when professionally designed, can be something teams will actively want to read!
Did you know that employees have been reported to spend up to two hours a day hunting for information? With a knowledge base, that time is recouped almost instantly. The knowledge base acts as a single source of truth for all company documentation, allowing employees to find and share information.
It can be hard to track which documents are the latest, and working across formats can be a headache. A knowledge base not only keeps track of everything but also organises it in a logical fashion. Categories and labels keep information tidy and accessible.
Your teams might know where to find information, but it could be the wrong format for them to enjoy reading. Yes, really, a knowledge base, when professionally designed, can be something teams will actively want to read!
Did you know that employees have been reported to spend up to two hours a day hunting for information? With a knowledge base, that time is recouped almost instantly. The knowledge base acts as a single source of truth for all company documentation, allowing employees to find and share information.
It can be hard to track which documents are the latest, and working across formats can be a headache. A knowledge base not only keeps track of everything but also organises it in a logical fashion. Categories and labels keep information tidy and accessible.
Your teams might know where to find information, but it could be the wrong format for them to enjoy reading. Yes, really, a knowledge base, when professionally designed, can be something teams will actively want to read!
What elements should a knowledge base include?
Clear navigation
A well-structured knowledge base should guide users intuitively to the information they need. Anchor links, tables of contents, and search bars are all useful ways to ensure your team can find what they need on the page or in the rest of the space quickly and easily.
Useful links
Direct readers to supporting resources such as training materials, process documentation, brand guidelines, or team directories so the knowledge base becomes a one-stop hub. To make your links stand out, use Advanced Cards or Buttons.
FAQs
An integrated FAQ section supports self-service by answering the most common questions quickly and consistently. Group FAQs into themes or categories using collapsible sections and/or Tabs, ensuring users can scan for what they need without feeling overwhelmed by clutter.
Which knowledge base template suits you best?
We offer two designs. Why not explore both before deciding which you prefer?
Mosaic's "Corporate Tranquility" Knowledge Base Template
Mosaic's "Dynamic" Knowledge Base Template
Making life easier for thousands of users
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We used the pre-installed page templates, which saved us time putting together a consistent monthly report style and for our onboarding pages.
We used the pre-installed page templates, which saved us time putting together a consistent monthly report style and for our onboarding pages.
Tobias Zimmerman
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We have found the branding tools and templates useful for maintaining a consistent look across our client facing resources.
We have found the branding tools and templates useful for maintaining a consistent look across our client facing resources.
Geoffrey Legault
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The templates have been a big help, they've made compiling our monthly reports quicker and more structured.
The templates have been a big help, they've made compiling our monthly reports quicker and more structured.
Aarushi Patel
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