Confluence Knowledge Base Template
Make your Confluence knowledge base a space of beauty, with dynamic elements to make everyone stare! Our template makes it easy for you.
Want to use our Knowledge Base Template? Simply install Content Formatting Macros for Confluence Cloud and choose it from the Confluence templates library.
Once you've installed Content Formatting Macros, follow these steps:
- In Confluence, click Templates in the top menu bar.
- Click on the templates search bar and type ‘Content Formatting Macros’.
- Select the ‘Knowledge Base’ template, then click Use template to get started.
You can also view and use all the templates from the Content Formatting Macros app homepage. Just click Apps > Content Formatting Macros, scroll down to the templates section, and choose a template.
We have many different Confluence templates - find the right one for you and save time through automation!
What is a knowledge base?
A knowledge base is a central space for all your information and documentation, ready for teams to access. You can include anything from how-to guides, FAQs, HR policies, and help articles to training guides.
A knowledge base is a great way to organise information about your company's products and services, departments, and topics, letting teams discover and share knowledge quickly and easily.
Want to learn more? Check out these articles:
Why does your company need a knowledge base?
Improve efficiency
Did you know that employees have been reported to spend up to two hours a day hunting for information? With a knowledge base, that time is recouped almost instantly. The knowledge base acts as a single source of truth for all company documentation, allowing employees to find and share information.
Improve clarity
It can be hard to track which documents are the latest, and working across formats can be a headache. A knowledge base not only keeps track of everything but also organises it in a logical fashion. Categories and labels keep information tidy and accessible.
Enhance engagement
Your teams might know where to find information, but it could be the wrong format for them to enjoy reading. Yes, really, a knowledge base, when professionally designed, can be something teams will actively want to read!
What elements should a knowledge base include?
A wide variety of topics
Create spaces for different teams or topics, each with appropriate labels and categories for easy navigation for anyone across the business. You can easily include items such as product news, a step-by-step guide, and even areas to access support thanks to the cohesive design templates making it all slot together perfectly.
Macros
Macros are your superpower for finding content. Why not try a live search macro or Content By Label macro for even faster access? Don’t forget to link content. Confluence has a number of built-in tools allowing teams to make the most of related pages, these include:
- Include excerpt macro: relate pages of content quickly and save on repetition.
- Children display macro: display all pages that are related to the parent or main page.
- Labels: categorise content with labels to make it more discoverable.
Integrations
A knowledge base is far more useful when it can integrate with tools you already use, like Jira. You’ll also want to ensure you maximise all the available features, from adding a blog to ‘watch’ features to see when information is updated and comments to make it a community.
Brand colours
Choose a style that reflects your business. Consider applying a dynamic look and corporate styling or lighter tones for a sense of tranquillity with Content Formatting Macros’ built-in brand palette.
How to use our Knowledge Base Template
Now that you know what a knowledge base is and why you definitely need one, you can download and use our Knowledge Base Template.
