Atlassian Cloud Fortified: what is it, and why does it matter?

Atlassian Cloud Fortified is a program for apps on the Atlassian Marketplace. It showcases apps that go the extra mile to offer enhanced security, reliability, and support for their customers. Atlassian Cloud Fortified covers apps for Confluence, Jira, Bamboo, and more.

You can identify an Atlassian Cloud Fortified App by the blue “Cloud Fortified” badge. Here’s an example of what it looks like on a Marketplace page:

Though Atlassian customers of any team size can use Cloud Fortified Apps, they are specifically designed for those on Premium and Enterprise tiers. These customers are usually large companies with multiple teams or departments using Atlassian.

Cloud Fortified Apps need to meet requirements in three specific categories: Security, Reliability, and Support. Here’s a table to show you the basics, but we’ll explore each element in more detail below:

The Bug Bounty Program is a voluntary program that apps can participate in. If they choose to participate, security researchers will test the app for security issues and vulnerabilities, which helps to create more secure apps for customers.

You can tell if an app is enrolled in the Bug Bounty Program by checking their Marketplace listing. If it does, it will have this on the page:

The Privacy and Security tab lets users know how an app stores and uses their data, as well as giving compliance and security information. It’s a handy resource to help potential customers understand how secure an app is.

Here’s an example:

Downtime can be expected when it comes to technology, but meeting this requirement means that an app reliably runs 99.9% of the time. This gives customers peace of mind that they’re buying an app they can use consistently without worries.

Atlassian likes to collaborate with app vendors to provide the best possible service to customers. To do this, an app’s team needs to prove they have a straightforward approach to rolling out fixes, as well as a transparent, proactive approach to managing incidents (e.g. communicating clearly when something goes wrong).

Things inevitably go wrong. By listing a support contact, customers don’t have to feel helpless and can reach out for advice or to report an issue whenever a hurdle arises.

Timely responses are essential to keeping customers satisfied, which is why support teams need to respond within 24 hours of high-severity tickets. This time is specific to an app team’s local timezone and only applies to working days, meaning tickets put in on a Friday evening will likely be addressed on the following Monday.

Installing third-party apps can be a concern for Atlassian customers, which is why the Cloud Fortified Program matters.

The Atlassian Cloud Fortified badge lets you know instantly that an app is trustworthy and reliable. It gives you the peace of mind that an app is going the extra mile to keep your company’s information safe and doing everything it can to provide a consistent experience. And if you run into any issues, you know that support is just an email away.