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Confluence FAQ Page Template
An FAQ page answers those burning questions about your business and saves users time. Get set up quicker with our template today!
Want to use our FAQ Page Template? Simply install Mosaic: Content Formatting Macros & Templates and choose it from the Confluence templates library.
Once you've installed Mosaic, follow these steps:
- Create a new page or live doc in Confluence, then click All templates from the bottom menu.
- Click on the templates search bar and type ‘Mosaic’.
- Select the ‘FAQ Page’ template to get started, or hover over it for a preview.
You can also view and use all the templates from the Mosaic app homepage. Just click Apps > Mosaic, scroll down to the templates section, and choose a template.
What is an FAQ page?
You might already have an amazing user guide, but what about those often-heard queries that just need a quick and simple answer? An FAQ page lets you cross the t's and dot the i's in one place, sharing quick guidance on your product, service, or helpful resources in a logical and intuitive way.
Why does your company need an FAQ page?
With Confluence, pages come to life. An FAQ page made with an interactive banner and other exciting and engaging elements turns a dry and uninteresting FAQ into something visitors will remember.
Many businesses have multiple ways to do something, but an FAQ page is a beacon of clarity about the best way! From a technical question to something seemingly simple, an FAQ page has one verified answer.
An FAQ page encourages self-service. This builds confidence and ability and means you spend less time answering questions, relieving your support team and account managers.
With Confluence, pages come to life. An FAQ page made with an interactive banner and other exciting and engaging elements turns a dry and uninteresting FAQ into something visitors will remember.
Many businesses have multiple ways to do something, but an FAQ page is a beacon of clarity about the best way! From a technical question to something seemingly simple, an FAQ page has one verified answer.
An FAQ page encourages self-service. This builds confidence and ability and means you spend less time answering questions, relieving your support team and account managers.
With Confluence, pages come to life. An FAQ page made with an interactive banner and other exciting and engaging elements turns a dry and uninteresting FAQ into something visitors will remember.
Many businesses have multiple ways to do something, but an FAQ page is a beacon of clarity about the best way! From a technical question to something seemingly simple, an FAQ page has one verified answer.
An FAQ page encourages self-service. This builds confidence and ability and means you spend less time answering questions, relieving your support team and account managers.
What elements should an FAQ page include?
An engaging welcome
The FAQ page could be heavily frequented, especially if you tag it in onboarding documentation or an email signature! Ensure that it's a positive experience by using an eye-catching brand banner with a brief welcome message.
Frequently asked questions - obviously!
Present your FAQs in an easy-to-read format so your readers don’t get overwhelmed. We recommend using Confluence tabs or collapsible sections to group FAQs into related categories.
Resources and contact details
Embed links to other important documents and resources, such as open job requirements, brand guidelines, and team OKRs. For a customer-facing page, you might want to include facts, product learning opportunities, or quizzes.
Finally, provide confidence by sharing details of a point of contact should their question not be answered.
Making life easier for thousands of users
Don't just take our word for it. See why our engaging Confluence templates have been published over 2000 times this year.
⭐️⭐️⭐️⭐️ 4/4
We used the pre-installed page templates, which saved us time putting together a consistent monthly report style and for our onboarding pages.
Tobias Zimmerman
⭐️⭐️⭐️⭐️ 4/4
We have found the branding tools and templates useful for maintaining a consistent look across our client facing resources.
Geoffrey Legault
⭐️⭐️⭐️⭐️ 4/4
The templates have been a big help, they've made compiling our monthly reports quicker and more structured.
Aarushi Patel
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