Confluence FAQ Page Template
An FAQ page answers those burning questions about your business and saves users time. Get set up quicker with our template today!
Want to use our FAQ Page Template? Simply install Mosaic: Content Formatting Macros & Templates and choose it from the Confluence templates library.
Once you've installed Mosaic, follow these steps:
- In Confluence, click Templates in the top menu bar.
- Click on the templates search bar and type ‘Mosaic’.
- Select the ‘FAQ Page’ template, then click Use template to get started.
You can also view and use all the templates from the Mosaic app homepage. Just click Apps > Mosaic, scroll down to the templates section, and choose a template.
We have many different Confluence templates - find the right one for you and save time through automation!
What is an FAQ page?
You might already have an amazing user guide, but what about those often-heard queries that just need a quick and simple answer? An FAQ page lets you cross the t's and dot the i's in one place, sharing quick guidance on your product, service, or helpful resources in a logical and intuitive way.
Why does your company need an FAQ page?
A stylish way to serve content
With Confluence, pages come to life. An FAQ page made with an interactive banner and other exciting and engaging elements turns a dry and uninteresting FAQ into something visitors will remember.
Internal alignment
Many businesses have multiple ways to do something, but an FAQ page is a beacon of clarity about the best way! From a technical question to something seemingly simple, an FAQ page has one verified answer.
Improve user experience
An FAQ page encourages self-service. This builds confidence and ability and means you spend less time answering questions, relieving your support team and account managers.
What elements should an FAQ page include?
An engaging welcome
- The FAQ page could be heavily frequented, especially if you tag it in onboarding documentation or an email signature! Ensure that it's a positive experience by using an eye-catching brand banner with a brief welcome message.
Frequently asked questions - obviously!
- Present your FAQs in an easy-to-read format so your readers don’t get overwhelmed. We recommend using Confluence tabs or collapsible sections to group FAQs into related categories.
Featured resources
- Embed links to other important documents and resources highlighting focus and priorities, such as open job requirements, brand guidelines, and team OKRs.
- For a customer-facing page, you might want to include facts, product learning opportunities, or quizzes.
Extra content
- Your FAQ should offer a small snippet of information and should signpost to further reading material.
- You might like to branch out into other areas, such as your blog, a knowledge base, or videos, to provide further support.
Contact details
- Provide confidence by sharing details of a point of contact should their question not be answered.
How to use our FAQ Page Template
To answer reader questions faster and more efficiently with your own ready-made FAQ page, just follow the instructions listed above.