Confluence Troubleshooting Article Template
A troubleshooting article gives an at-a-glance overview of everything to do with your business. Get started with our handy template today.
Want to use our Troubleshooting Article Template? Simply install Content Formatting Macros for Confluence Cloud and choose it from the Confluence templates library.
Once you've installed Content Formatting Macros, follow these steps:
- In Confluence, click Templates in the top menu bar.
- Click on the templates search bar and type ‘Content Formatting Macros’.
- Select the ‘Troubleshooting Article’ template, then click Use template to get started.
You can also view and use all the templates from the Content Formatting Macros app homepage. Just click Apps > Content Formatting Macros, scroll down to the templates section, and choose a template.
We have many different Confluence templates - find the right one for you and save time through automation!
What is a troubleshooting article?
You already nail customer onboarding with Confluence, but where do customers go with specific issues? If you said a helpdesk, hold up! A troubleshooting article is the best place for all those tricky questions. It is clearly documented, easy to comprehend, and packed with extra resources.
Why does your company need a troubleshooting article?
Show you understand
It's great to allow users to self-serve their support needs with documentation, but to do this, you must ensure you are accurately meeting their needs and not glossing over known issues. A troubleshooting article that clearly lays out the exact problem at the top demonstrates that you know how to help them and that doing so is no problem!
Reduce help requests
Helpdesks can cost time and money, and it can be frustrating for everyone to go over the same issues. By helping customers do the first part themselves to see if they can solve a problem, everyone is happier.
Improve user experience
A well-designed troubleshooting article provides a seamless and intuitive user experience, making it easier for customers to use and enjoy your product or service and, hopefully, remain loyal!
What elements should a troubleshooting article include?
Step-by-step content
- Use a simple layout like 'Problem' and 'Solution' so customers have at-a-glance confidence in the troubleshooting article and its ability to help.
- You can embed links in the text and break them up into paragraphs to make it easy to understand.
- To make content even more digestible, you can group related problems with Confluence tabs so users can easily find the right solution.
Related articles
- Automatically using labels and the content-by-label macro to keep track of related articles.
- Page properties can also display any related articles to the topic.
- You can share more generic information about your product or service, including its features, benefits, and usage instructions.
Visual information
- Provide images to break up the text. As they say, a picture is worth a thousand words!
How to use our troubleshooting article template
Ready to make troubleshooting easier for your users? Follow these steps to install Content Formatting Macros and get started today!