What is Atlassian Intelligence? Using AI in Confluence & Jira
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What is Atlassian Intelligence? Using AI in Confluence & Jira
Holly Aspinall
11 June 2024
5 min read
Holly Aspinall
11 June 2024
5 min read
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What is Atlassian Intelligence?
Which plans include Atlassian Intelligence?
How to activate Atlassian Intelligence
What’s next for Atlassian Intelligence?
The future of Atlassian is here, and it’s powered by AI. Learn more about Atlassian Intelligence with our quick start guide.
Whether you think it's smart or scary, artificial intelligence (AI) isn't just the future - it's here now. Let's discover how Atlassian Intelligence can make Atlassian products like Confluence and Jira work smarter so that you don't have to.
Want to create AI-powered content in Confluence? Learn how to use the interactive banner macro's AI features to bring links to life.
Want to create AI-powered content in Confluence? Learn how to use the interactive banner macro's AI features to bring links to life.
What is Atlassian Intelligence?
Atlassian Intelligence is a feature introduced to Atlassian Cloud products that uses artificial intelligence (AI) to help teams work more efficiently and automate repetitive or tedious tasks.
Atlassian Intelligence is available in Jira and Confluence, as well as Bitbucket, Trello, and Atlassian Analytics, but each product uses different AI features. For example, in Confluence, it can help generate new content and edit your tone of voice, while in Jira Service Management, it can summarise complex requests.
Atlassian Intelligence is available in Jira and Confluence, as well as Bitbucket, Trello, and Atlassian Analytics, but each product uses different AI features. For example, in Confluence, it can help generate new content and edit your tone of voice, while in Jira Service Management, it can summarise complex requests.
Atlassian Intelligence in Confluence
In Confluence, Atlassian Intelligence helps users search for answers, create content, and understand key messages quicker.
- Summarise content: At the click of a button, users can summarise a Confluence page's content, saving precious time reading.
- Search for answers: Quickly find relevant information by asking questions in the Confluence search bar.
- Term definitions: Give clear, concise definitions to company-specific terms and jargon to improve understanding.
- Create/transform content: Instantly draft new content for pages, improve the tone of voice, and simplify technical information with one click.
- Automation: Create rules that automatically follow an “if this happens, then that happens” workflow, saving users time on repetitive tasks.
Atlassian Intelligence in Jira
As well as creating new content and summarising content, Atlassian Intelligence provides several Jira-exclusive features to gather insights and drive action.
- Search issues: Find the work you need using everyday language instead of coming up with complex queries. AI will translate simple prompts into JQL queries to help quickly find your issues (Jira Software and Jira Work Management).
- Automate support interactions: Pull answers from linked Confluence knowledge bases to answer customer questions in Slack - without the need for a ticket (Jira Service Management).
- Suggest request types: Describing your project and the typical tasks your team handles to automatically generate request types for your project (Jira Service Management).
Which plans include Atlassian Intelligence?
Atlassian Intelligence is available for Premium and Enterprise tier users of Atlassian Cloud.
Read our guide on Confluence Cloud vs Data Center to learn more about what each tier includes.
Read our guide on Confluence Cloud vs Data Center to learn more about what each tier includes.
How to activate Atlassian Intelligence
To activate Atlassian Intelligence, you’ll need to be a site admin for your Atlassian product. If you’re not an admin, speak to your admin about activating AI.
1. Head to admin.atlassian.com and choose your organisation.
2. Click on Settings > Atlassian Intelligence. A table displaying products with activated Atlassian Intelligence will appear.
3. Choose Select products. Select which products you want to enable Atlassian Intelligence for, then click Next.
4. Review your selection and agree to the terms and conditions.
5. Finally, select Save to confirm your choices.
What’s next for Atlassian Intelligence?
Atlassian is continuing to develop and build exciting AI features that help users get the most out of their Atlassian products. Here are some features coming soon:
- Content summaries for Jira Software, Jira Work Management, Jira Product Discovery, and Confluence Mobile
- Automations for Jira Software
- Smart link summaries for Confluence, Jira Software, Jira Service Management, and third party apps (such as Google Docs and Slack)
- Code reviews for Bitbucket
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Written by
Holly Aspinall
Content Marketing Manager
As an experienced Content Marketing Manager, Holly is dedicated to writing valuable, accessible guides that help users understand their tools better and get more out of their workday.
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